Our Commitment to Quality
Last updated: October 12, 2024
Thank you for choosing TRAGET. We are committed to providing you with a reliable and functional online platform. This warranty document outlines the terms and conditions of our warranty coverage.
1. Warranty Period
TRAGET offers a 01-month product replacement warranty, starting from the date of purchase.
Free Warranty Extension: In addition to our regular 01-month warranty, TRAGET members can extend their warranty to another month (02 months in total). Simply sign up and subscribe to get the free additional one-month warranty.
Note: If you purchased on another platform, please refer to the warranty policy of the respective platform.
2. Covered Items
To qualify for warranty service, you must provide:
- A purchased order number from TRAGET official stores.
- A sales invoice or order confirmation email showing the product description, price, and sales channel.
Important: The limited warranty applies only to the country of purchase. If the item is shipped or taken to another country, the warranty will be invalid.
3. Exclusions
The warranty does not cover issues arising from:
- Improper use or installation
- Damage due to natural events (e.g., lightning strikes, tornadoes)
- Accidents, misuse, or negligence
- Commercial use
- Unauthorized modifications to any part of the product
- Incorrect voltage supply connection
- Repairs attempted by unauthorized personnel
4. Reporting Issues
To report a warranty issue, please contact our customer support team at care@tragetworld.shop
Provide the following details:
- Order ID: Found in your order history.
- Model Number: Located in your account's order history, packaging, or product manual.
- Description of the issue: Please include detailed information, pictures, or videos to help us resolve the problem effectively.
Note: Before TRAGET can issue a replacement, the defective item may need to be returned for quality inspection.
5. Warranty Service Process
Once we receive your warranty claim, our team will review and verify the reported issue. If it falls within the warranty coverage and is not excluded, we will take the necessary actions to resolve the issue.
6. Resolution Timeframe
We strive to resolve warranty issues quickly. However, the timeframe may vary based on the complexity of the issue. Our team will keep you updated on the progress and expected resolution time.
7. Additional Services
Services requested outside of the warranty coverage may be subject to additional charges. Our team will provide a cost estimate and seek your approval before proceeding with any non-warranty-related work.
8. Conclusion
At TRAGET, we prioritize your satisfaction and stand behind the quality of our products. Our warranty is designed to give you peace of mind and confidence in our services.
For any questions or concerns, please contact our customer support team:
Email: care@tragetworld.shop