Our return & refund promise if you're not 100% happy

 

Last updated: October 12, 2024

• 1. Money-back guarantee. we proudly stand by our product, offering a 30-day money-back guarantee to ensure your satisfaction. If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order. To be eligible for a refund, customers must provide clear photos of the product before returning it, showing that it is undamaged and unused. Refund requests without proof may be denied. Customers are responsible for return shipping costs unless the product is defective or incorrect. Refunds will be issued once the returned item has been received and inspected. Each customer is allowed a maximum of **one return claim per order** and no more than **two return claims per year**. Abuse of our refund policy may result in account suspension. For non-defective returns, a **15% restocking fee** will be deducted from the refund amount. This fee helps cover handling and inspection costs.
• The following items are not eligible for returns or refunds:  
  - Personalized or custom-made items.  
  - Perishable goods.  
  - Digital products or downloadable content.  
  - Items that have been used or opened (e.g., hygiene products, cosmetics, undergarments).  
  Refunds will only be issued if products meet our return eligibility criteria.
• 2. Lost order in transit. If an order is lost by the shipping carrier, as indicated by the last tracking update, the customer may request either a refund or a reshipment after a waiting period of 7 days from the last tracking update before making a claim (in case of delayed delivery).The order must be marked as "Lost" or "Not Delivered" by the carrier’s official tracking system before processing a claim. The customer must first file a lost package claim with the carrier, and refunds or reshipments will be processed only after confirmation from the carrier.TRAGET requires a signed non-receipt affidavit and confirmation of customer's shipping address before processing claims. Multiple claims from the same customer may be subject to additional verification. If updated tracking confirms delivery with delivery confirmation and signature confirmation, refund or reship requests may be denied unless additional proof is provided. Before processing a refund, check with our warehouse/logistics teams to confirm the item was shipped correctly or not at care@tragetworld.shop. We reserve the right to deny excessive claims that appear fraudulent. For high-value orders requiring signature confirmation, a non-receipt claim will only be considered if the provided signature does not match the recipient's name. If the package was signed for, the claim will be denied unless the customer can prove unauthorized receipt (e.g., stolen identity or mistaken delivery).
  
• 3. The product is damaged or incorrect. If a customer receives a damaged or incorrect product, they must submit a refund or reshipment request within 5 days of delivery. To process the request, customers are required to provide clear photo or video evidence showing the issue, including the product, packaging, all product label information, receipt/proof of purchase and shipping label. For high-value items, the product must be returned before a refund or replacement is issued. Repeated claims may be subject to additional verification.  If damage appears to be from mishandling,  customers have take photos of the box before opening. If the external package is damaged, the customer has to file a claim with the shipping carrier before processing the refund or reshipment. If the product appears to be damaged due to carrier mishandling, the customer must document the issue with photos before opening the package and file a report with the shipping carrier. We may require a carrier claim reference before processing refunds or reshipments.Customer has to check the packing slip with the order confirmation, If the incorrect product was sent, compare it with the packing list, customers must return incorrect items before a refund is issued if the product is reusable. If a customer receives an incorrect product, they must provide proof of the item received, including a photo of the packing slip and product label. For certain cases, the incorrect item may need to be returned before a refund or reshipment is issued. Please contact our support team for assistance.
• 4. The order is missing. In the case that the order is marked as delivered but customer claims they didn’t receive it, the customer should contact the local post carrier office in the delivery country and report the issue. The customer must first file a lost package claim with the carrier, and refunds or reshipments will be processed only after confirmation from the carrier. Customers may be required to provide additional proof, such as a non-receipt affidavit and confirmation from their local carrier. Frequent non-receipt claims may be subject to additional verification, and fraudulent claims may result in account suspension and reporting of fraudulent activity to relevant authorities and payment providers. If tracking shows the package as delivered but the customer has not received it, we recommend waiting 48 hours, as carriers may mark a package as delivered before actual delivery. If the order does not arrive within this timeframe, the customer must file a report with the carrier, and we will investigate further before processing a refund or reshipment. Customers are responsible for providing the correct shipping address. If an order is marked as delivered but was sent to an incorrect address provided by the customer, we cannot issue a refund or reshipment. Customers must verify their address before placing an order. If a reshipment is needed due to an incorrect address, additional shipping fees will apply.
• 5. Late shipment or delay on delivery any shipping company. In the case that tracking number don’t have any update for 30 days, our customer can request refund or reship. We kindly ask our customers for patience as we can navigate potential shipping delays due to unforeseen circumstances. If a tracking number shows no movement for more than 30 consecutive days, customers may request a refund or reshipment. However, if tracking shows any movement or updates within this timeframe, the order is still considered in transit, and no claim will be processed. Customers may be required to provide tracking screenshots as proof. Excessive lost shipment claims from the same account may require additional verification. If tracking shows no movement for 30+ days, customers must first contact the shipping carrier to file an inquiry before requesting a refund or reshipment. If the carrier confirms the package is lost, we will proceed with the appropriate resolution. For insured shipments, we will file a claim on behalf of the customer. If shipping is delayed due to a natural disaster, war, or customs, customers must wait an additional 10-15 days before filing a claim. If tracking is stuck in customs, refund/reship claims will be paused until customs clears the package. Unforeseen global disruptions (e.g., natural disasters, customs delays, or government restrictions) may impact shipping times. In such cases, we kindly ask customers to allow an additional 10-15 days beyond the standard 30-day policy before filing a claim. Orders delayed at customs are not considered lost and are ineligible for immediate refund or reshipment. Fraudulent claims may result in account suspension and other legal consequences.
• 6. Delivery problems caused by the customer. In the case that shipping delay or delivery failure caused by incorrect address, incorrect phone number, or other factors caused by the customer , TRAGET does not offer refund or reshipment, and is not responsible for extra service fee caused. We suggest our customer contact last-mile shipping carrier for another delivery attempt. If delivery fails and last-mile carrier returns the parcel to processing center (processing warehouse/ processing hub), TRAGET can arrange redelivery attempt at cost of 10 USD per parcel, and the delivery time will be decided by the local warehouse hub in the delivery country. Customers are responsible for providing an accurate shipping address. If an order is lost due to an incorrect address or customer error, the customer must cover the cost of reshipping.
• 7. Force majeure.  At TRAGET, we strive to ensure timely and reliable delivery of all orders. However, we are not responsible for shipping delays or issues caused by force majeure events. Unforeseen circumstances beyond our control that impact logistics and transportation. Force majeure events include (but are not limited to): natural disasters ,earthquakes, floods, hurricanes, wildfires, snowstorms, or other extreme weather conditions.Labor strikes & industrial actions , disruptions affecting postal services, customs, or transportation networks. Government actions & lockdowns , border closures, travel restrictions, import/export bans, or trade sanctions. War outbreak, civil Unrest, or terrorism, military conflicts, uprisings, or regional instabilities that affect delivery routes. Power outages & system failures, major technological failures, cyberattacks, or carrier network issues. Our commitment to you: While we cannot prevent such disruptions, our team will: Proactively communicate any potential shipping delays caused by force majeure. Assist customers in tracking their orders and coordinating with carriers.Work with alternative shipping partners if necessary to minimize delays. Important Note: If a force majeure event impacts delivery, customers are encouraged to contact our support team. However, TRAGET is not liable for refunds or reshipments in cases where external factors prevent successful delivery.
• 8. TRAGET do not handle returns. In the case of delivery failure due to customer and last-mile delivery carrier returns the package to processing center (processing warehouse/ processing hub), TRAGET can arrange redelivery attempt at cost of 10 USD per parcel, or the package will be trashed.
• 9. Fraudulent Claims Policy. We take fraudulent claims seriously to protect our business and ensure fair service for all customers. Any attempt to submit false claims regarding lost, damaged, or undelivered orders will be subject to investigation. If a claim is found to be fraudulent, we reserve the right to take the following actions: Immediate denial of the claim (no refund or reshipment will be issued). Suspension or permanent termination of the customer’s account. Restriction from placing future orders on our store. Reporting of fraudulent activity to relevant authorities and payment providers. By placing an order with us, you agree to these terms. If you believe there has been an error with your delivery, we encourage you to contact our support team for assistance before submitting a claim.

 

How to Request Refund or Reshipment

Our customer must send the refund or reship request within 5 days of the order marked as delivered according to tracking number. Please include the original packaging with your return.

To initiate a return, please email the following details to care@tragetworld.shop:

1) Your full name
2) Order number
3) A photo or video of the product: clear photo or video evidence showing the issue, including the product, packaging, all product label information and shipping label.
4) Reason for the return

Once we receive your information, our customer service team will verify it promptly. A refund will be processed within 48 hours after the verification is complete.

TRAGET customer care department will check your request and will issue refund or arrange reshipment, if the proofs are valid. During the process, TRAGET might ask for more information and our customer should provide it within two business days.

Received a Faulty Item?
We’re sorry to hear that you received a faulty item. Rest assured, we’ll arrange a free return for you, no matter your location. To assist you as efficiently as possible, please contact our support team at care@tragetworld.shop with the following details:

1) Your full name
2) Order number
3) A photo or video of the product :clear photo or video evidence showing the issue, including the product, packaging, all product label information and shipping label.
4) A description of the issue with the product

We’re here to help and will work quickly to resolve the issue!

PLEASE NOTE
We offer free returns in the following situations:

1. Logistics Issues: No tracking updates for more than 30 days. Please read the clause above for more details.
2. Product Defects: Significant flaws or quality issues that do not align with the product description.

For all other return requests, the customer is responsible for covering the return shipping costs.

How TRAGET Process of Refund and Reship

Refund process

We will notify you once we've received and inspected your return, and let you know if  the refund was approved or not . After TRAGET accepts the refund request, it takes 2-5  business days for internal team to process the refund.The money will be refunded to the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to precess and post the refund too. if more than 15 business days have passed since we've approved your return, please contact us at care@tragetworld.shop. After TRAGET doing the refund, the payment service provider might charge transaction fees or handling fees, and TRAGET is not responsible for it.

Reship process

After TRAGET accepts the reshipment request, TRAGET will start the shipping process within 15  business days, this period may be reduced or extended depending on several conditions.

TRAGET will make decision on the shipping option, and it might be different from the original shipping option. Tracking will be provided to our customer after the reshipment done.

Redelivery attempt for failure caused by customer providing incomplete or incorrect address

TRAGET and its shipping partners thrive to deliver parcels according to shipping addresses provided. However, when customer provided incorrect or incomplete shipping information (for example address without phone number), it might lead to unsuccessful delivery, and the package will be returned to delivery hub. Usually the delivery hub with last-mile carrier will make another delivery attempt. If still fails to deliver, the package will be further returned to processing warehouse, from where TRAGET can arrange the final redelivery attempt at cost of 10 USD.

TRAGET is not responsible for unsuccessful delivery caused by our customer providing incorrect or incomplete shipping information. We strongly recommend our customer to contact last-mile delivery carrier to arrange redelivery, which is usually free of charge; While TRAGET can help to arrange redelivery attempt at fixed cost of 10 USD per redelivery attempt.

TRAGET customer care Team will ask our client for updated shipping address as soon as get delivery failure notification from carrier. Please respond to TRAGET customer care Team with correct shipping address within three business days.

In contactless delivery, the delivery person reaches out to the recipient before dropping off the package. If they can't connect, due to a missing or incorrect phone number, or no response, the delivery is considered unsuccessful, and the parcel is returned to the delivery hub for safekeeping or disposed of if the storage period is exceeded.

Refund Note for **USA, Canada, UK, and EU/EEA** 

We offer returns and refunds in compliance with consumer protection laws in the USA, Canada, UK, and EU/EEA. Customers in the **UK and EU** have **14 days** to return items without reason after receiving the order, while customers in the **USA and Canada** have **30 days** after receiving the order , unless stated otherwise. Returned items must be **unused, undamaged, and in original packaging**.  

**Non-returnable items** include **personalized products, hygiene items (if opened), digital goods, perishable goods, and gift cards**. Customers **cover return shipping costs**, except for defective or incorrect items. Refunds are processed **within 7-14 days** of receiving the return, issued to the **original payment method**.  

To exercise this right, customers must notify us via email or our return form. Refunds will be processed within 7-14 days after we receive the returned product. Refunds will be processed via the same payment method used at checkout, unless otherwise agreed. Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a tracked shipping service for returns, as we are not responsible for lost return packages. Our refund and return policy is available on our website and at checkout. By placing an order, you agree to our terms.

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To prevent abuse, **each customer is limited to two return claims per year**. Unauthorized returns or fraudulent claims may result in **denial of refunds and account suspension**.  

For returns, contact **care@tragetworld.shop** within the return period for approval and instructions.

Customer Care email : care@tragetworld.shop